Privacy policy

At Lamloumi Cosmetics Trading LLC, we respect the privacy of all users of our website and are committed to protecting the personal information collected through it. Lamloumi Cosmetics Trading LLC is a limited liability company duly organized under the laws of the United Arab Emirates under Commercial License No. 1069883, with its registered address at SIT Tower Dubai Silicon Oasis, Dubai, United Arab Emirates.

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and related services. By using the website, you acknowledge and accept the terms of this Privacy Policy.

Please note that this Privacy Policy applies only to information collected through this website and does not govern information collected through any other channels.

If you are accessing this website from a country or territory where its use is not permitted, please discontinue use immediately.

What personal information do we collect?

When you use our website, we may collect certain personal information from you. “Personal Information” means any information that can identify you directly or indirectly. This may include:

  • Information you provide when creating an account, subscribing to our services, entering promotions, completing surveys, or contacting us
  • Your name, email address, phone number, postal address, and any photos or other materials you choose to upload
  • Your date of birth, where required to verify that you are legally eligible to purchase products offered on the website
  • Information you provide when contacting our customer service team
  • Information required to process your orders, including billing and shipping details
  • Details of transactions made through the website, including payment information and purchase history
  • Technical and usage data such as IP address, traffic data, location data, weblogs, page interaction data, and other browsing activity on the website

You may review and update certain personal information through the My Account section of the website. If any of your personal information is inaccurate or changes, you should update it promptly through your account or by contacting Customer Service.

How do we use your personal information?

We may collect and use your personal information for the following purposes:

1. To perform our contract with you

  • To process and deliver your orders
  • To process payments
  • To keep you informed about the status of your order
  • To manage your account and respond to your requests

2. Based on your consent

  • To send you newsletters, promotional communications, special offers, and product updates that may interest you
  • To provide digital services, tools, and other website features

3. For our legitimate business interests

  • To better understand your interests, preferences, and use of our products and services
  • To improve our website design, functionality, and customer experience
  • To conduct internal research, marketing, and demographic analysis
  • To protect our business, customers, and website against fraud, theft, and other unlawful activity

Who do we share your personal information with?

We may share your personal information where necessary and as permitted by applicable law, including with:

  • Credit reference agencies and fraud prevention agencies
  • Other companies within our group, on a need-to-know basis
  • Regulatory authorities, government authorities, or law enforcement bodies where required by law
  • Selected business partners or affiliated companies, where you have given consent or where permitted by applicable law
  • Service providers and subcontractors who perform services on our behalf, such as warehousing, delivery, marketing, advertising, data processing, hosting, IT support, accounting, auditing, and legal services
  • Prospective buyers or sellers in connection with a business sale, merger, or transfer of assets
  • Other parties where disclosure is necessary to enforce our terms, protect our legal rights, reduce risk, or prevent fraud

Where personal information is shared with third-party service providers, they are authorized to use it only as necessary to perform services on our behalf or as required by law.

International transfer of personal information

In some cases, and especially for hosting or service purposes, your personal information may be transferred to affiliates, service providers, or business partners located outside the UAE or outside the European Economic Area, including in GCC countries, Jordan, Lebanon, Canada, and Singapore. Some of these countries may not provide the same level of data protection as your home country.

Where required, we implement appropriate safeguards for such transfers, including data transfer agreements based on recognized legal standards. You may request further details by contacting us.

How long do we keep your personal information?

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to maintain our commercial relationship with you and to comply with legal, regulatory, tax, or accounting requirements.

Where legal proceedings are involved, your personal information may be retained until the conclusion of such proceedings and any applicable appeal periods, after which it will be deleted or archived in accordance with applicable law.

We do not keep personal information in a form that allows identification for longer than reasonably necessary.

Your rights

Subject to applicable law, you may have the following rights regarding your personal information:

  • The right to access your personal information
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to request restriction of processing in certain circumstances
  • The right to receive your personal information in a structured, commonly used, and machine-readable format
  • The right to object to certain types of processing
  • The right to withdraw consent where processing is based on consent
  • The right to provide instructions regarding the storage, deletion, or disclosure of your personal information after your death, where applicable

To exercise any of these rights, please contact us at:
brae@lmco.ae

You may also have the right to lodge a complaint with the relevant data protection authority, where applicable.

Marketing communications

If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by clicking the Unsubscribe link in our emails, updating your preferences in your account, or contacting our Customer Service team for assistance.

Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will become effective once published on the website. Where required by law, we will notify you of material changes.

We encourage you to review this page regularly to stay informed about how we protect your personal information.